Last Updated: 04/03/2025
1. Introduction
Marella Granite & Marble (operating as “Marella Natural Stone,” “us,” “we,” or “our”) respects your right to privacy and is committed to safeguarding the personal information we collect. This Privacy Policy outlines how we handle your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). By accessing or using marella.au (the “Website”), you agree to the collection, use, and disclosure of your personal information as described in this Policy.
2. What Information We Collect
Personal Information
We collect personal information you choose to provide to us, such as:Name
Email address
Phone number
Postal address
Payment or billing details (if applicable)
Any other information that may identify you (e.g., if you contact us or submit an online form)
Non-Personal Information
We also collect non-personal information automatically when you interact with our Website, including:IP address, browser type, and operating system
Pages viewed, time spent, and navigation paths
Referral source (e.g., how you arrived at our Website)
Cookies & Tracking Technologies
We may use cookies, web beacons, and similar tracking technologies to enhance your browsing experience, analyze Website traffic, and personalize content. You can adjust your browser settings to refuse cookies; however, some Website features may not function properly if cookies are disabled.
3. How We Use Your Information
The information we collect helps us:
Provide & Improve Our Services
Process enquiries, manage accounts, and respond to requests
Enhance Website functionality, user experience, and product offerings
Communications
Send you marketing materials, newsletters, and updates about our products or services if you have consented
Notify you about changes to our policies, services, or promotions
Compliance & Protection
Comply with legal obligations or respond to lawful requests
Detect and prevent fraud, security threats, and other harmful activities
Analytics & Personalisation
Perform statistical and analytical activities to better understand user behavior
Personalise the content and advertisements you see on our Website
4. Disclosure of Your Information
We do not sell or trade personal information. However, we may disclose personal information:
Service Providers
To trusted third-party vendors who assist with activities such as shipping, payment processing, Website hosting, marketing, and customer service.
Legal & Regulatory Obligations
If required by law, court order, or governmental regulation, or to protect our rights and interests.
Business Transfers
In the event of a merger, acquisition, or sale of assets, personal information may be transferred as part of that transaction.
We take reasonable steps to ensure that any third parties receiving personal information are bound by privacy obligations that are consistent with this Policy and Australian privacy laws.
5. International Transfers
Your personal information may be stored or processed in data centers located outside Australia. Where we transfer personal information to entities outside Australia, we will take reasonable steps to ensure it is protected in a manner consistent with Australian privacy law.
6. Data Security
We employ physical, electronic, and procedural safeguards to protect your personal information from misuse, loss, or unauthorized access. Despite our best efforts, no data transmission or storage system can be guaranteed to be 100% secure, so you share information at your own risk.
7. Access & Correction
You have the right to access, update, and correct personal information we hold about you, subject to some exceptions permitted by law. If you would like to exercise these rights, please contact us in writing using the details in Section 10. We may require proof of identity before releasing or correcting any personal information.
8. Retention of Data
We keep personal information only as long as necessary to fulfil the purposes outlined in this Policy, or as required by law. When personal information is no longer needed, we take reasonable steps to securely destroy or permanently de-identify it.
9. Third-Party Links
Our Website may contain links to external websites not operated by Marella Natural Stone. We are not responsible for the content or privacy practices of these third-party sites. We encourage you to review their policies before providing personal information.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please reach out to us at:
Marella Granite & Marble
Trading as Marella Natural Stone
Address: 221 Settlement Rd, Thomastown, VIC 3074, Australia
Email: info@marellagm.com.au
Phone: +61 3 9077 5880
11. Changes to This Privacy Policy
We may update this Policy to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “Last Updated” date. We encourage you to check back regularly to stay informed about how we protect your personal information.